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Manufacturing has SOPs, manuals, and systems. Knowledge work has… "Ask Steve, he knows how it works." That's not a process. That's a single point of failure wearing a lanyard. One of Software Factory’s key selling points is its ability to absorb tribal knowledge and give companies tools to manage its evolving knowledge and make it available to all of its employees. Try it here: https://t.co/UAxNYUWgf0